Almost two years to this exact date, we stopped by Cinnamon’s Deli for a review. We were less than impressed at what used to be one of the premier sandwich and soup shops in town. There were, at one point, four locations, but all that has dwindled to the one on West Street. Like many poor reviews, we try to go back months, sometimes years later to get a revisited review to see if anything has improved. Now was that time.
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209 S West St. Wichita, KS 67213
316-945-8770
Sunday – Thursday: 9:30am – 9pm
Friday – Saturday: 9:30am – 10pm
Website
Cash/Card Accepted
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When I arrived, everybody was in good spirits. The staff there was incredibly polite which was a good start to the lunch outing.
Our order consisted of a half Cranky Turkey which was lettuce, cranberry sauce, smoked turkey and cream cheese along with a whole Heart Attack Stack which was sweet hot mustard, horseradish, bacon, corned beef, Swiss cheese on rye bread. It’s hard not to order soup at Cinnamon’s Deli, so we went with a bread bowl and potato & bacon soup.
Starting off with the positive, the soup was delicious. It was just the perfect warm comforting soup we needed for the cold winter day. It wasn’t too runny and had plenty of potato and bacon to go around. Dipping the bread into the soup did wonders for my soul.
Then after that, things started to go downhill. Visually the sandwiches looked alright aside from half of my Heart Attack Stack which looked like someone sat on, but we can overlook that. Underneath was what mattered most.
It’s as though somebody didn’t want to make me a full sandwich. Both sandwiches felt like lazy attempts to create a meal worth purchasing. They weren’t that busy, so it wasn’t a situation where they were slammed with orders. Not helping their cause was the fact that both meals fell flat for us. There wasn’t much to it in terms of flavor or substance. Sandwiches are a competitive game in the restaurant scene and Cinnamon’s Deli just failed to match or exceed the others in town.
I was so torn before writing this review as I love a good comeback story where the second visit following a poor one is always great. But unfortunately, this wasn’t it. Everybody, including myself, preaches practicing patience and giving second chances to restaurants for issues with service, food quality, etc. At what point, though, should restaurants be held accountable for the product they put out? At the end of the day, it’s also people’s hard-earned money they are spending for what should be a worthwhile meal.
Here’s their menu:
Happy Dining,
Eddy
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I can agree. Years ago when they had their location on rock road I absolutely loved going there for soup. I’ve been to the west location twice this year and both times I was dissapointed. The first time, I was not impressed with the potato soup and the BLT had a funny taste to it. Last week I got the broccoli cheddar soup which was decent but the chicken salad sandwich was way more bread than chicken salad. At this point I don’t see a reason to go back, their quality is definitely going downhill.
I am a native of Wichita now living out of town. I came to town for a visit and went to Cinnamon’s on West Street. I had never been to it since it was moved to West Street. I always went when it was on Rock Rd and previously on 21st Street. I was super disappointed in my cranky turkey sandwich. It just isn’t the same. Also, the place felt dirty. The chairs had dirty hand prints on them from people pulling them out and pushing back in. The rungs along the bottoms of the chairs and the slats in the back of the chairs were very very dusty. Silk plants are so 1980, and the ones on the walls look like they had not been cleaned since then. Then, can we discuss the bathroom. So sad. This place is seriously in need of an update or at the very least an intense deep cleaning. I left sad that one of my favorite food memories of Wichita is officially dead.